Privacy Policy
Coastal Tree Services values your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our site or use this service.
Information We Collect
We collect personal information directly from you when you interact with our online platform or request our arboriculture and tree services. This information may include your name, address, contact details (such as phone number), details about the services you require, and potentially payment information if transactions are conducted online.
We may also collect certain information automatically when you visit our site. This includes information about your device and your usage of our site, such as your IP address, browser type, operating system, and browsing patterns. This data is typically collected using cookies and similar tracking technologies.
How We Use Your Information
We use the personal information we collect for various purposes, including:
Providing, managing, and performing the tree services you request, such as tree pruning, removal, stump grinding, arborist reports, health assessments, planting, land clearing, emergency storm damage cleanup, hedging, and mulching.
Communicating with you about your service requests, appointments, and inquiries.
Processing payments for services rendered.
Improving our services and our online platform.
For internal record keeping and administrative purposes.
Sending promotional communications about our services that may be of interest to you, where permitted by law and your preferences.
Complying with legal obligations and protecting our rights and interests.
Legal Basis for Processing (for individuals in the European Economic Area)
If you are located in the European Economic Area, our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (such as providing tree services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, such as scheduling tools, payment processors, or IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, such as in response to a court order or subpoena, or if we believe it is necessary to protect our rights, property, or safety, or the safety of others.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Privacy Rights
Depending on your location and applicable data protection laws (such as the Australian Privacy Principles and the General Data Protection Regulation), you may have certain rights regarding your personal information. These rights may include the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing activities or to receive a copy of your data in a portable format.
To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our online platform may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any site you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children without parental consent.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us by mail at:
Coastal Tree Services
455 Pacific Highway, Suite 10, Level 3, Chatswood, New South Wales, 2067, Australia.